Conditions of Use
By entering the Midland Helicopters website you are entering a website owned by Midland Helicopters Ltd. Your entry to this website is subject to the conditions of use defined below. If you do not agree to be bound by these conditions of use you should not enter the Midland Helicopters site.
ALL material including, but not limited to articles, information, data, photographs and artists illustrations contained within the Midland Helicopters website is subject to British and international copyright laws. Subject to the provisions of such laws you must not copy, reproduce, re-broadcast or retransmit any material contained within the Midland Helicopters website whether in whole or in part, by any means or attempt to deal in infringing copies taken from this site.
You may make only one copy (whether an electronic or hard copy) of Midland Helicopters material for the purpose of personal and private use only. Any copying for commercial purposes, for distribution to third parties or other manner of use of material contained within Midland Helicopters is expressly forbidden without prior written permission of Midland Helicopters.
Disclaimer and limitation of liability
You acknowledge that while Midland Helicopters and all contributors to Midland Helicopters website will endeavour to ensure that the material contained within website is accurate and up-to-date, Midland Helicopters and its contributors accept no responsibility for any error or omission in relation to any material contained within the website. Midland Helicopters makes no warranty or representation as to any material contained within the Midland Helicopters website. All implied warranties and conditions are excluded, except those that by operation of law cannot be excluded.
You rely on the material contained within the Midland Helicopters website at your own risk. Midland Helicopters specifically excludes all liability for any loss or damage, which may be suffered by you by reason of reliance on this material contained within the Midland Helicopters website for any purpose or your inability to access material contained within the Midland Helicopters website. Under no circumstances will Midland Helicopters be responsible for any direct, indirect or consequential damage caused to you by reason of any use of the material contained within the Midland Helicopters website or your inability to access material contained within the Midland Helicopters website. Midland Helicopters does not warrant or represent that the Midland Helicopters website will be available at all times.
Midland Helicopters accepts no liability for any loss or damage suffered by you if for any reason access to the Midland Helicopters website is not available.
In the case of services offered to you by Midland Helicopters within the Midland Helicopters website, to the extent that Midland Helicopters liability cannot be excluded by operation of law, Midland Helicopters liability is limited to the supply of these services again or the payment of the costs of having these services supplied again.
Access to other sites
Links contained within the Midland Helicopters website may provide access to you to additional sites, which are owned, maintained and controlled by people or companies other than Midland Helicopters. The material contained within these sites can change without Midland Helicopters knowledge.
As these sites are neither the property of, nor the responsibility of Midland Helicopters, you acknowledge that Midland Helicopters has no control over the maintenance of these sites and therefore bears no liability or responsibility for their content.
You may not use any trademark, name, get up or other indicia appearing within Midland Helicopters, whether in whole or in part, by any means or for any purpose without the permission of the owner.
These conditions of use are governed by British law. Your entry to the Midland Helicopters website is subject to this governing law and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales in relation to any dispute arising out of these conditions of use or your use of the Midland Helicopters website and the material contained within.
Midland Helicopters reserves the right to change, modify or amend the conditions of use of the Midland Helicopters website at any time and at its sole discretion. You will be notified of such changes, modifications or amendments within the Midland Helicopters website.
Your continuing use of the site will be deemed to be your acceptance of these changes, modifications or amendments.
Our Contract With You
Our contract with you is formed under the rules and guidelines set out in the United Kingdom's Consumer Contracts Regulations 2013.
By submitting an order with us, you (the customer) are making an offer, even if payment is made at the time of this offer.
Your offer is deemed to have been accepted by us only at the point that we dispatch the goods.
If we are unable to accept your offer, we will inform you of this either by phone or by email. If payment has already been made, it will be refunded. Our inability to accept your offer might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
Our website intelligently works out the available options for delivery of your goods. There will normally be several options for you to choose from covering a range of prices and delivery speeds. The prices displayed for delivery are shown excluding VAT, where applicable. We use Royal Mail's various services, as well as Courier services. Charges for super fast UPS deliveries into Europe have recently been lowered.
We usually ship all orders the same day (Monday to Friday), subject to the order being received by us before 4pm. International orders may take longer.
Our website provides live stock indicators, and will prevent you from ordering products that are not in stock. Owing to us having a busy "bricks and mortar" shop as well as a busy website, on very rare occasions it might be possible for the system to allow you to purchase an item that has sold out in the shop, but has not yet updated the website. This is down to technology limitations and is currently unavoidable. If you encounter this scenario, we aim to resolve the issue immediately. Please make sure we have up to date contact details for you in your account.
Credit Card Security
We use Braintree and PayPal to deliver our payment gateways securely. We do not store any credit card details online. We know of no documented cases of credit card fraud using our shopping system over the Internet.
Cancellation, Returns and Refunds
Right of Cancellation
The United Kingdom's Consumer Contracts Regulations 2013 provide you with a right to cancel your order for products at any time up to 14 days following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please either write to us at the address in the footer of every page on this website, or email us with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.
We will take great care to ensure that you receive your goods in perfect condition. However, if your goods are damaged or faulty, please call us on 01455 637762 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. You will need to include a covering letter in the package stating the reason for return, and you might need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.
Please mark return parcels for the attention of the Returns Department at the usual address (in the footer of the website).
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.
Who pays the fees for international deliveries?
When a package is delivered internationally (outside the UK), it may be subject to import taxes, customs duties, and/or other fees (such as handling fees) imposed by the destination country. These charges are typically due once the package arrives in the destination country.
It is the responsibility of the buyer to check what their local additional fees might be, before purchasing their goods from us, and for paying any of those required fees that may arise from a purchase from us when they become due (usually at the point of importation into the destination country).
These charges can vary widely and are often based on the price and type of item, and the taxes, duties, and fees of the destination country.
It is not possible for Midland Helicopters to predict which of these fees, if any, will be applied to your purchase when it arrives in your country, and therefore we do not calculate or collect these fees or taxes on your behalf.
Midland Helicopters isn’t responsible for any additional charges that may apply after a purchase is completed, and we are also not responsible for the cost of returning an item to us if the buyer doesn't pay the required fees.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.
The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy a new Electrical or Electronic product from us.
For example, if a customer bought a new appliance from us we would accept their old appliance back and prevent it going into a landfill site by disposing of it safely. The recycling/disposal service is offered free of charge. Customers must return their WEEE item to us within 28 days of purchasing their new item. Alternatively we offer a collection service charged at £19.98 (inc VAT) - this service must be requested at the time of ordering your new appliance. Any appliances that we are collecting should be disconnected and ready for collection at the time the new appliance is delivered.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
Under the Waste Battery Regulations, Midland Helicopters Ltd are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.